What is your return policy?Updated 6 months ago
We hope your new Miz Mooz are perfect for you, but if they’re not a return is quick and easy! Miz Mooz will accept returns on unworn merchandise within 30 days of shipment, in the complete original packaging, with refunds given in the manner of purchase. Miz Mooz will not accept returns of merchandise that has been worn or modified in any way.
Items marked Final Sale are not eligible for return.
Return labels will not be provided for orders shipped outside of the contiguous US.
If your order arrives damaged, please let us know right away by emailing [email protected].
Please note:
We will only accept returns from orders placed directly with miz-mooz.com.
Please use a trackable service, as Miz Mooz is not responsible for items lost in transit; remember to hold onto your return receipt to ensure you are able to receive your refund.
Additional fees:
Any package or product not meeting the eligibility requirements, including postmarks outside of the return window and products deemed by Miz Mooz to be worn, will be disposed of and no refund will be provided.
Any item returned without its original shoe box or sent using the original shoe box as the shipping package will incur a $10.00 restocking fee.
Original shipping fees will not be refunded.
All returns made using the pre paid label will be subject to an additional $10.00 fee, deducted from the refund. Please ensure you receive a receipt from the carrier when dropping off your return package; we will not be responsible for items lost in transit.
You may prefer not to use our prepaid label and would like to ship via an alternate method. In this case, packages may be sent to:
Miz Mooz Web Orders
175 Mt Pleasant Ave
Newark, NJ 07104